Be PRECISE and EXPLICIT with expectations and timelines
1. Be as precise, specific and accurate as possible with your information or inquiry.
2. Include as many details as possible within your statements or inquiries
3. Clearly identify benchmarks and deadlines well ahead of time
4. Clearly define roles and responsibilities of all involved
Present information in a CLEAR and SEQUENTIAL manner
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1. Convery information chronologically (start to finish)
2. Leverage a step-by-step approach to instructions, project phases or requirements
3. Provide or reference any available procedural documentation
4. Follow-up verbal or visual communication or with written (text) communication
Allow time for REFLECTION
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1. Allow ample time for the validation of information to ensure
2. Prioritize information and opinion review and reassessment where necessary
3. Encourage time for reflection prior to finalization or conclusion
4. Provide meeting minutes, or next-steps, or concerns in written form
Emphasize PEOPLE Impacts including DEVELOPMENT opportunities
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1. Try to create or maintain harmony colleague relationships
2. Consider the impact on people and potential effects of decisions taken
3. Consider opportunities for colleague upskilling and development
4. Make efforts to consider colleague views, opinions, concerns and considerations
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Conversational Examples
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Example 1:
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"COVID-19 has adversely affected consumer spending habits. Sales are down 19% this quarter, as opposed to 7% for the same period last year. In order to increase revenue, we will firstly have to implement measures to maximize production. Yolanda, between yourself and Ian, please use this week to brainstorm innovative ways to amp up production."
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Example 2:
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"Trisha since our ‘Phone to Door Promotion’ worked so well last year. We are going to ask you to spearhead that initiative this year as well."