Present information in a CLEAR and SEQUENTIAL manner
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Convery information chronologically (start to finish)
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Leverage a step-by-step approach to instructions, project phases or requirements
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Provide or reference any available procedural documentation
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Follow-up verbal or visual communication or with written (text) communication
Leverage a BIG PCTURE approach
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Talk about the big picture, connecting your conversation to the overall outcome desired
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Draw attention to relevant patterns within the information you are communicating
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Explore past precedence and in relation the to topic being discussed
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Discuss or entertain imaginative new ideas and potential possibilities
Allow time for REFLECTION
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Allow ample time for the validation of information to ensure
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Prioritize information and opinion review and reassessment where necessary
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Encourage time for reflection prior to finalization or conclusion
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Provide meeting minutes, or next-steps, or concerns in written form
Provide ample EVIDENCE and FACTS
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Provide facts that can be verified where possible
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Include objective evidence and corroboration of information
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Present relevant previously established precedence
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Use logic and fact–based arguments to support conclusions
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Conversational Examples
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Example 1:
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"Rachel, the Board of Directors meet on Thursday to discuss moving forward with hiring a new floor manager. It will most likely be an all-day meeting, so please organize with the caterers to provide a mid-morning coffee break as well as lunch. Jake will give you a head count."
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Example 2:
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"Continuing along this trajectory will see us losing even more revenue than we did for the same period last year. With the COVID-19 pandemic still being a major contributing factor to event cancellations, we have to be innovative with our virtual event offerings. Trisha, we are depending on you and your team to find creative ways to boost virtual bookings."