Be PRECISE and EXPLICIT with expectations and timelines
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Be as precise, specific and accurate as possible with your information or inquiry.
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Include as many details as possible within your statements or inquiries
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Clearly identify benchmarks and deadlines well ahead of time
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Clearly define roles and responsibilities of all involved
Present the PRACTICAL problem and talk about POTENTIAL solutions
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Talk about solutions to problems or challenges faced (Pros and Cons)
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Allow for multiple options to be presented, discussed or considered
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Allow for flexibility in timeline or delivery schedule where possible
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Explore the potential benefits of un-orthodox approaches, solutions or strategies
Drive towards ENGAGEMENT with a focus on ACTIVITIES
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Maximize effectiveness through an energetic and up-tempo style
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Drive interest and engagement through creative use of media and information format
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Allow for robust group conversation where possible
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Go straight to the point, prioritizing efficiency in a task-focused approach
Emphasize PEOPLE Impacts including DEVELOPMENT opportunities
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Try to create or maintain harmony colleague relationships
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Consider the impact on people and potential effects of decisions taken
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Consider opportunities for colleague upskilling and development
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Make efforts to consider colleague views, opinions, concerns and considerations
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Conversational Examples
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Example 1:
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"The first thing that grabs a customer’s attention towards the fragrance counter is of course the smell emanating from that corner of the store. Trisha, ensure that you keep abreast of the most current and popular fragrances. It is important to us as a franchise that we keep our store and offerings relevant."
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Example 2:
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"Jake your task this week will be to canvas the parent population within a three mile radius to ascertain where the most prominent need is. Remember our focus is on improving adult literacy and promoting better reading habits among our children."