Be PRECISE and EXPLICIT with expectations and timelines
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Be as precise, specific and accurate as possible with your information or inquiry.
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Include as many details as possible within your statements or inquiries
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Clearly identify benchmarks and deadlines well ahead of time
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Clearly define roles and responsibilities of all involved
Present the PRACTICAL problem and talk about POTENTIAL solutions
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Talk about solutions to problems or challenges faced (Pros and Cons)
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Allow for multiple options to be presented, discussed or considered
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Allow for flexibility in timeline or delivery schedule where possible
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Explore the potential benefits of un-orthodox approaches, solutions or strategies
Allow time for REFLECTION
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Allow ample time for the validation of information to ensure
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Prioritize information and opinion review and reassessment where necessary
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Encourage time for reflection prior to finalization or conclusion
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Provide meeting minutes, or next-steps, or concerns in written form
Emphasize PEOPLE Impacts including DEVELOPMENT opportunities
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Try to create or maintain harmony colleague relationships
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Consider the impact on people and potential effects of decisions taken
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Consider opportunities for colleague upskilling and development
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Make efforts to consider colleague views, opinions, concerns and considerations
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Conversational Examples
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Example 1:
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"Based on the staff poll, many of our employees feel they would most benefit from Technical Skills Development training. This will ultimately facilitate the smooth transition from ‘in-office’ to ‘home office’ work. Rachel if you could reach out to some experts in the technical field who offer staff training, that would be great."
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Example 2:
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"Victor, your presentation at our last board meeting was so impressive that we would like to ask you to spearhead the drafting of the Training Modules for our upcoming Staff Development Seminars."
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