Be PRECISE and EXPLICIT with expectations and timelines
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Be as precise, specific and accurate as possible with your information or inquiry.
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Include as many details as possible within your statements or inquiries
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Clearly identify benchmarks and deadlines well ahead of time
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Clearly define roles and responsibilities of all involved
Present information in a CLEAR and SEQUENTIAL manner
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Convery information chronologically (start to finish)
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Leverage a step-by-step approach to instructions, project phases or requirements
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Provide or reference any available procedural documentation
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Follow-up verbal or visual communication or with written (text) communication
Drive towards ENGAGEMENT with a focus on ACTIVITIES
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Maximize effectiveness through an energetic and up-tempo style
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Drive interest and engagement through creative use of media and information format
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Allow for robust group conversation where possible
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Go straight to the point, prioritizing efficiency in a task-focused approach
Emphasize PEOPLE Impacts including DEVELOPMENT opportunities
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Try to create or maintain harmony colleague relationships
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Consider the impact on people and potential effects of decisions taken
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Consider opportunities for colleague upskilling and development
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Make efforts to consider colleague views, opinions, concerns and considerations
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Conversational Examples
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Example 1:
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"Sam your article on Climate Change was a great addition to the magazine last month. For this upcoming issue, we would like your focus to be on how this climate change has affected agriculture and the farming community."
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Example 2:
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"Measures like social distancing and other COVID-19 prevention protocols, have affected how we are able to cover and report current news. To keep our magazine relevant, we are going to ask Terry to re-launch the Social Media Campaign."